Account Section
- How do I create a new IBAN?
- Can I freeze my account?
- How do I close my account?
- What should I do if I forget my login details?
- How do I update my personal information?
- How to register
Crypto Section
- What are the exchange pairs?
- What are the crypto KYC tier limits?
- How do I upgrade my tier?
- How do I get the PIN?
- How do I activate my physical crypto card?
- How much is a Crypto virtual card?
CARDS
- How can I add my cards to Google Pay / Apple Pay?
- How can I Top Up my prepaid card?
- Where can I find the card settings?
- Can I use the virtual card to pay at the terminal? If yes, how?
- How can I add money into my NEO ONE card?
- Can I get a credit card with NEO ONE?
NEO ONE App
- What documents are accepted as proof source of funds?
- What documents are accepted as proof of address?
- What are the required documents?
- What are the membership tariff plans?
- What are the countries that the application support?
- Which platforms is NEO ONE available on?