From Tier 1 to Tier 2:
- Making a transaction exceeding Tier 1 limits will automatically trigger a request for additional information (SOF/SOW) from our compliance team.
- Once your inbound transactions reach € 15,000 in Virtual Assets or € 25,000 overall, you must provide a Proof of Address document (if not provided in Tier 1). An additional check on the source of funds will also be conducted.
- These thresholds are subject to change without prior notification and may be applied differently in specific cases.
- You will have a 30-day period to complete your Tier 2 verification, during which full account functionalities remain accessible.
From Tier 2 to Tier 3:
- Users need to contact our support team to request the upgrade.
- Our compliance team will arrange a video call with the user as part of the Tier 3 verification process.
- Please contact us via email at support@myneoone.com for assistance.